Privacy Policy - Lewisham House Clearance

At Lewisham House Clearance, we are committed to safeguarding the privacy of our customers and ensuring that their personal information is protected. This Privacy Policy outlines how we collect, use, and safeguard your data when you engage our services. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect and process the following data about you:

Personal Identification Information: Name, address, email address, phone number.
Service Information: Details about the house clearance services you require.
Payment Information: Billing details, payment method information.
Technical Data: IP addresses, browser type, operating system.

How We Use Your Information

The information we collect is used in the following ways:

To Provide Services: Facilitating and managing the house clearance services you request.
Communication: Sending updates, confirmations, and responding to your inquiries.
Payment Processing: Handling transactions securely and efficiently.
Improving Services: Analyzing data to enhance our service offerings and user experience.
Compliance: Ensuring compliance with legal obligations and preventing fraud.

Data Protection

We employ a variety of security measures to maintain the safety of your personal information. These measures include:

Data Encryption: Encrypting sensitive information during transmission.
Secure Storage: Storing data on secure servers with access controls.
Regular Audits: Conducting periodic security assessments to identify and address vulnerabilities.
Access Restrictions: Limiting access to personal data to authorized personnel only.

Despite these measures, no method of transmission over the Internet or electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Use of Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our website. They allow us to remember your preferences and improve the functionality of our site.

Session Cookies: Temporary cookies that expire once you close your browser.
Persistent Cookies: Cookies that remain on your device for a set period.

You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Rectification: Request correction of any inaccurate or incomplete data.
Erasure: Request deletion of your personal data under certain conditions.
Restriction of Processing: Request suspension of data processing.
Data Portability: Request transfer of your data to another service provider.
Objection: Object to the processing of your data for specific purposes.

To exercise any of these rights, please contact us through the channels provided in our service agreements.

Third-Party Services

We may engage third-party service providers to perform functions on our behalf, such as payment processing and data analysis. These providers are contractually obligated to protect your data and are prohibited from using it for any other purpose.

Payment Processors: Secure handling of financial transactions.
Analytics Providers: Understanding website usage patterns.

We ensure that all third parties comply with applicable data protection laws and regulations.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes complying with legal obligations, resolving disputes, and enforcing our agreements.

Once your data is no longer needed, we will securely delete or anonymize it to prevent unauthorized access.

Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email or through our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

Acceptance of Terms

By using our services, you signify your acceptance of this Privacy Policy. If you do not agree with our practices, please do not use our services. Continued use of our services following the posting of changes to this policy constitutes your acceptance of those changes.

International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. By using our services, you consent to the transfer of your data to countries that may have different data protection laws than your own.

We take appropriate measures to ensure that your data remains protected in accordance with this Privacy Policy, regardless of its location.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: You have given clear consent for us to process your personal data for a specific purpose.
Contractual Necessity: Processing is necessary for the performance of a contract with you.
Legal Obligation: Processing is necessary for compliance with a legal obligation.
Legitimate Interests: Processing is necessary for our legitimate interests, provided that these are not overridden by your rights.

Automated Decision-Making

We do not engage in automated decision-making or profiling that significantly affects you. All decisions regarding your data and the services we provide are made with human oversight to ensure fairness and accuracy.

Data Breach Notification

In the event of a data breach that compromises your personal information, we will notify you promptly and take appropriate measures to mitigate the impact. This includes informing relevant authorities as required by law.

Privacy Policy Enforcement

We are committed to enforcing this Privacy Policy and ensuring that your data is handled with the utmost care and respect. Non-compliance with our policies by employees or third parties will result in disciplinary action, up to and including termination of contracts and employment.

Feedback and Concerns

If you have any feedback or concerns about our Privacy Policy or how we handle your data, we encourage you to reach out through the appropriate channels as outlined in our service agreements.

Severability

If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Entire Policy

This Privacy Policy constitutes the entire agreement between you and Lewisham House Clearance regarding your personal data and supersedes any prior agreements or understandings.