Terms and Conditions - Lewisham House Clearance
Welcome to Lewisham House Clearance. Our commitment is to provide you with reliable and efficient house clearance services. To ensure a clear understanding between our company and our valued clients, we present our comprehensive Terms and Conditions. Please read them carefully before engaging our services.
Service Overview
At Lewisham House Clearance, we offer a range of services designed to meet your specific needs. Our services include:
- Full property clearance
- Partial item removal
- Estate clearance
- Commercial clearance
- Sustainable waste disposal
Booking and Scheduling
To schedule a service with us, please contact our office. We require a minimum of 48 hours' notice for bookings to ensure availability. Cancellations must be made at least 24 hours in advance to avoid any cancellation fees.
Payment Terms
Our payment terms are as follows:
- Payment is due upon completion of the service.
- We accept various payment methods, including cash, credit/debit cards, and bank transfers.
- A deposit may be required for large or complex clearances.
- Refunds for canceled services will be processed within 7 business days.
Scope of Services
Our services cover the removal and disposal of unwanted items. However, certain items may require special handling:
- Hazardous materials
- Valuables and antiques
- Electronic waste
Please inform us in advance if such items are involved, as additional fees or restrictions may apply.
Liability and Insurance
Lewisham House Clearance is insured to cover any accidental damage during our clearance services. However, we are not liable for pre-existing conditions or hidden defects not apparent at the time of service. It is advisable to document valuable or fragile items prior to clearance.
Privacy Policy
We respect your privacy and are committed to protecting your personal information. All data collected during the booking and service process is securely stored and will not be shared with third parties without your consent, except as required by law.
Health and Safety
Our team adheres to strict health and safety guidelines to ensure the well-being of both our staff and clients. We comply with all relevant regulations and continuously train our employees in safe clearance practices.
Environmental Responsibility
We prioritize environmentally responsible disposal methods. Items are sorted for recycling, donation, or proper disposal. We aim to minimize landfill waste and support sustainable practices.
Customer Obligations
To facilitate an efficient clearance process, clients are expected to:
- Provide access to the property during the scheduled time.
- Inform us of any specific requirements or restrictions.
- Ensure that hazardous or illegal items are not present.
Dispute Resolution
If any issues arise during or after the service, please contact our customer service team immediately. We strive to resolve disputes amicably and promptly, following a structured process to address your concerns.
Amendments to Terms
We reserve the right to amend these Terms and Conditions at any time. Clients will be notified of significant changes through our official communication channels. Continued use of our services indicates acceptance of the updated terms.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any legal disputes will be resolved within the appropriate courts of this jurisdiction.
Conclusion
Understanding our Terms and Conditions ensures a smooth and transparent clearance process. At Lewisham House Clearance, we are dedicated to providing exceptional service while upholding the highest standards of integrity and professionalism. Should you have any questions or require further clarification, please refer to the relevant sections above.